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How we protect your account and data

Your account sits behind account-verification steps and encrypted deposit records. We keep your payment details secure through verified withdrawal channels — DANA, OVO, GoPay and QRIS — and…

Account verification on signupEncrypted payment recordsData-access requests available
olb 888 How we protect your account and data
REACH OUR TEAM

How to contact us about legal and account matters

Our support staff are available to answer questions about your account rights, data requests and account-closure procedures.

Live Chat Support Chat with our team via the support widget in your account lobby or on…
Email Support Send account-related or legal questions to our support email.
Phone Support Call our legal-inquiry hotline during business hours (9 AM to 6 PM Jakarta time…
DATA & SECURITY PRACTICES

How we handle your information and account security

Your data is the foundation of a trustworthy account. We encrypt payment records, verify withdrawals against your registered payment methods, and use two-factor authentication to protect login access.

Encryption & Payment Verification

All deposits and withdrawals are recorded in encrypted systems. Withdrawals to DANA, OVO, GoPay and QRIS are verified against the payment method registered on your account to prevent fraud.

Two-Factor Authentication

Enable 2FA on your account settings to add a second verification step at login. You receive a code via email or SMS that must be entered after your password.

Cookie & Session Tracking

We use cookies to remember your login session and game preferences. You can manage or clear cookies in your browser settings at any time without affecting your account.

Data Retention Policy

Account information is stored for the life of your account. After closure, we keep records for two years to comply with payment regulations and resolve disputes.

Request Your Data

Contact support to request a copy of all personal information we hold on your account. We compile and send this within five business days at no charge.

Account Closure & Deletion

You can close your account and request data deletion via the account-settings menu. We process closures within 24 hours and remove personal data within two years, depending on local law.

Your questions about account rights and data

Yes. Open your account settings, select 'Close Account', and confirm. We process closures within 24 hours. Your personal data is removed from active systems within two years where local law permits, though payment records are retained for regulatory compliance.

Contact our support team via chat, email or phone and ask for a data-access request. Provide your account username. We compile all stored information — login history, payment records, deposits and withdrawals — and send it as a file within five business days.

Only you and authorized olb 888 staff can access your withdrawal history and payment information. We use this data to verify withdrawals against your registered DANA, OVO, GoPay or QRIS account. Payment information is encrypted and never shared with third parties except as required by law.

Contact support with details of the transaction — date, amount and payment method. We investigate and cross-reference your account records against the payment gateway. Most disputes are resolved within three business days. If unresolved, we document the case and work toward a resolution within 14 days.

We retain your account records for two years after closure to comply with payment-verification regulations and resolve any outstanding disputes. Personal information such as contact details is deleted from active systems after this period where local law permits.

Yes. Cookies track your session and preferences but are not required to use your account. You can disable or delete cookies via your browser settings — Google Chrome, Firefox, Safari — at any time. Your account and deposits remain secure.

Access and eligibility depends on local law in your region. If you are outside Indonesia or travelling, your account access may be restricted by local regulations. Contact support if you have questions about eligibility in your location.